Kobo is an online service (“Kobo Service”) provided through Kobo Software Ireland Limited (Block 3, Blackrock Business Park, Carysfort Ave, Blackrock Co. Dublin, Ireland) in Europe, and by Rakuten Kobo Inc. (135 Liberty St, Ste. 100, Toronto, Ontario, Canada M6K 1A7) in countries outside of Europe (in each case, as applicable), that, amongst other free services made available as part of the Kobo Service provides Customers with access to purchase Digital Content.


The Kobo Service sells licenses to literary works (“Digital Content”) to end user customers that have created a Kobo account (“you” or “Customer”) only. All Digital Content on the Kobo Service is the exclusive property of the publisher or its licensors and is protected by copyright and other intellectual property laws. The download of, and access to Digital Content is available only to Customers and is intended only for your personal and non-commercial use. Any other use of Digital Content downloaded or accessed from the Kobo Service is strictly prohibited. You may not modify, transmit, publish, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, or in any way exploit, any of the content of any Digital Content, in whole or in part. By downloading or otherwise accessing Digital Content from the Kobo Service, you hereby acknowledge and agree to these terms.


Except as set out in this agreement, all sales are final.

If you are a resident of the European Union, you have the right to cancel the contract for a purchase of Digital Content from Kobo for a refund within a period of 14 days beginning with the day after purchase. Once you have received your refund, you will no longer have the right to access the Digital Content.

Please note that once you access or download any Digital Content that you purchase, you no longer have the right to cancel your purchase of that Digital Content.


The Kobo Service accepts credit cards. When a credit card is being used for a purchase, Kobo may obtain a pre-approval from the credit card company for an amount up to the amount of the order. Except as otherwise set out herein, billing to your credit card occurs at the time of purchase, or shortly thereafter.

The Kobo Service accepts the following payment cards: Visa and MasterCard.

Depending on the country in which you are making your purchase, the following payment methods may also be available: American Express, Visa Debit, PayPal, iDeal, JCB and Orange.

Please note that credit cards have daily spending limits that may prevent the processing of your order. If a transaction has been declined due to credit issues, please ensure all data is correct and resubmit your purchase. If the transaction is not accepted online, you will be unable to use that card for your transaction and should use another payment card.

For Customers who have subscribed to an Orange offer, the Orange Terms of Sale are also applicable to that specific offer.


If you are purchasing multiple items on the Kobo Service, your order may be authorized and billed in gradual increments during one purchasing session as you click the “Buy Now” button. This may appear as multiple orders and billings on your payment card statement.


ALL KOBO SUPER POINTS VIP MEMBERSHIP SUBSCRIPTIONS WILL, UNLESS WE RECEIVE NOTICE FROM YOU TO THE CONTRARY, RENEW AUTOMATICALLY AT THEIR EXPIRY FOR A ONE YEAR TERM AT THEN CURRENT RATES. If at any point, you do not wish to have your subscription automatically renewed, you may cancel it without penalty before the end of the subscription term. You will be notified 30 days in advance of any impending subscription renewals.

By purchasing a Kobo Super Points VIP Membership subscription, you agree to comply with the Kobo Super Points Terms and Conditions which may be amended from time to time, a copy of which can be found here: Kobo Super Points Terms and Conditions


Trial Subscription

If you purchase a Kobo Plus or Audiobook subscription that includes a free trial, you will receive free access to the content for the duration of the free trial period. At the end of your free trial period, Kobo will charge or debit the payment method provided at the time of your order, and you will be billed per the cycle stated at the time of your order.


If you do not want to keep the subscription following the free trial and do not want to incur any charges, to avoid having your payment method charged you must cancel the subscription prior to the end of your trial period.


Kobo Plus fees and Audiobooks subscription fees are set by Kobo and may vary from time to time. Fees may be subject to tax and are non-refundable except in the specific circumstances described in these Terms. Unless you reside in the EU, Kobo Plus and Audiobooks subscription membership fees are non-refundable. If you reside in the EU, and register for a subscription, you may change your mind for any or no reason and receive a full refund of all monies paid within fourteen (14) days (“Cooling-off Period”). However, you will not be entitled to a refund if you accessed the Kobo Plus or Audiobook service at any time during the Cooling-off Period.

You may cancel your subscription at any time by indicating so in your Kobo account and your subscription will be terminated on the first day of the next monthly billing period.

Kobo will notify you at least thirty (30) days in advance of any changes to the Kobo Plus or Audiobook subscription fees.

Audiobook Subscription Credits

Audiobook subscription credits are only redeemable for audiobook content. These credits have no cash value and are non-transferable.  Kobo will not offer any refunds on credits except as set out herein.  All credits are valid, and will not expire while you are a Kobo Audiobook subscriber.  Credits will only expire once you have canceled your subscription.  Upon cancelation, you will have 6 months from the date of cancelation to spend your unused credits. Any credits that remain after 6 months will expire and will no longer be available for use.


Kobo will charge or debit your payment method immediately at the end of the trial period, for the full amount of the subscription plan you have chosen, plus any applicable taxes. You will be sent a confirmation receipt Following the initial payment, unless you cancel your subscription, you will be charged the then-applicable membership fees and any taxes, using the payment method we have on file for you.


The latest version of the Kobo Client software is recommended to access the Kobo Service. From time to time, an upgrade to the latest version of the Kobo Client software may be required in order to make transactions from the Kobo Service. Use of Kobo Client software is subject to acceptance of its software license agreement presented at the time of installation.

Kobo reserves the right to enhance Digital Content purchased from the Kobo Service. Among other things, such enhancements may result in larger file sizes (requiring, for example, longer download times and additional disk space for storage).


The Kobo Service endeavors to offer you competitive prices on current selections. Your total price will include the price of the Digital Content. For Canadian customers only, additional applicable sales taxes, including GST/HST, QST and/or provincial retail sales tax (in effect on the day of purchase) will be added to the final price at checkout. For EU customers only, prices are inclusive of VAT when applicable. Kobo reserves the right to change prices for Products offered at the Kobo Service at any time, and does not provide price protection or refunds in the event of a price drop or promotional offering.


The Kobo Service makes every effort to provide a broad content offering. For this reason, Kobo reserves the right to change content options without notice. On occasion, Digital Content may become unavailable following a transaction but prior to download. Your sole remedy in such cases is a refund of the price paid for the unavailable Digital Content. Please contact Kobo Customer Service for assistance in such cases (see below).


For assistance with billing questions or other order inquiries, please refer to our help page by clicking here. If you cannot find the answers you are seeking you can contact us by emailing help@kobobooks.com. Responses to emails will be provided as soon as possible.


Your use of any Digital Content purchased from the Kobo Service is conditioned upon your prior acceptance of the Terms of Use, including, without limitation the digital content usage rules set forth therein, which may be updated from time to time without notice to you. Customers are encouraged to review the Terms of Use on a periodic basis for modifications.


Kobo reserves the right to change the terms and conditions of sale at the Kobo Service at any time. Revised Terms of Sale will be made available on our website. Customers are encouraged to review the Terms of Sale on a periodic basis for modifications.

All sales on the Kobo Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein without regard to conflict of laws rules.

If any of the terms in these Terms of Sale are not valid or legally enforceable, the other terms will not be affected.

Last updated on March 11, 2021.


Kobo Inc. (欧州以外にお住まいの方)および Kobo Europe S.A. (欧州にお住まいの方)。


Kobo Service は、製品をエンドユーザーであるお客様のみに販売するものとします。


販売はすべて取消不可能です。Kobo Service は、Kobo Service からコンテンツのダウンロードを開始した時点で利用開始となり、お客様はサービス利用開始後に契約を取り消す権利を持ちません。


Kobo Service はクレジットカードに対応しています。クレジットカードで購入する際、Kobo は注文を受けた料金に関して、クレジットカード会社から事前承認を得ることがあります。カードへの請求は購入時、または購入後すぐに行われます。

Kobo Service は、次のクレジットカードに対応しています: Visa、および MasterCard。


  • クレジットカードに設定されている1日の利用限度額により、注文処理が進まないことがあります。
  • クレジットカードの問題でオンライン取引が拒否された場合は、データがすべて正しいことをご確認のうえ再実行してください。オンライン取引が許可されない場合、そのカードをオンライン取引で使用することは不可能であり、他のクレジットカードで支払いを行わなければなりません。


Kobo Service 上で複数のアイテムを購入する場合、「購入」ボタンをクリックすることで成立する購入セッションが1回だけであっても、注文の認証および請求が段階的に行われることがあります。これにより、カード明細での表記が重複注文および重複請求のように見えることがあります。


Kobo Service へのアクセスには、Kobo Client ソフトウェアの最新版が推奨されます。時折、Kobo Service での取引を行うために Kobo Client ソフトウェアを最新版に更新しなければならないことがあります。Kobo Client ソフトウェアのご利用には、インストール時に表示されるソフトウェア使用許諾書への同意が必要になります。

Kobo は、Kobo Service で購入された製品を強化する権利を留保します。強化の結果、ファイルサイズが大きくなり、ダウンロード時間が長くなる、保存のために消費するディスク容量が大きくなるなどの弊害が発生する場合がありますのでご了承ください。


Kobo Service は、現在の市場において、他社に負けない価格設定を心がけています。表示される合計額には、通常、製品の価格を含んでおりますが、カナダにお住まいのお客様についてのみ、GSTやHST、QSTなどの適用可能な消費税、および都道府県別の消費税(購入日の税率)も含まれます。また、イギリスにお住まいのお客様のみ、適用可能な VAT が含まれます。Kobo は、Kobo Service で販売される製品の価格を好きな時に変更する権利を留保し、値下げやキャンペーン時に価格保護や払い戻しを行うことはありません。


Kobo Service では、幅広いコンテンツを提供するよう努めています。そのため、Kobo はコンテンツの品ぞろえを通知することなく変更する権利を留保します。場合によっては、特定の製品を購入した後、ダウンロードする前にその製品が利用不可能となることがございますが、その場合の当社の対応は、利用不可能となった製品について支払った料金の払い戻しとなりますのでご了承ください。このような場合の問い合わせについては、Kobo カスタマーサービス(下記を参照)へご連絡ください。

ご注文に関するお問い合わせ - カスタマーサービス

請求に関する質問やその他注文に関するお問い合わせは、ここをクリックしてヘルプページをご確認ください。探している回答がヘルプページで見つからない場合は、help@kobobooks.com へお問い合わせください。頂いたメールに関しては、できるだけ早く対応させていただきます。


Kobo Service で購入した製品の使用は、使用方法を含み、またこれに限らず、事前に同意した利用規約に準ずることとします。


Kobo は、Kobo Service での販売規約を好きな時に変更する権利を留保し、改訂された販売規約は当社ウェブサイトで閲覧できるようにします。また、販売規約に変更がないか定期的にチェックするよう、お客様にご協力をお願い致します。

Kobo Service 上での販売はすべて、法の抵触の規定にかかわらず、適用可能なオンタリオ州法およびカナダ連邦法に準拠するものとします。